IRAS – Redesigning for Efficiency and Usability
This project aimed to improve the IRAS platform to make it easier and more user-friendly for taxpayers. Due to the sensitive nature of the data, I’m unable to share specific screens or design details.
Overview of project
This project focused on improving key features of the IRAS platform to make it easier and more user-friendly for taxpayers.
We worked on over 50 features within just two months, aiming to boost efficiency, usability, and accessibility.
My role
As the team lead, I guided and mentored three designers throughout the design sprints, fostering seamless collaboration, refining workflows, and ensuring the efficient delivery of high-quality designs.
We held daily check-ins to exchange ideas, provide feedback, and stay aligned on progress, fostering a dynamic and cohesive working environment.
Challenges faced
Challenge 1
We had to design over 50 features in just two months, with unclear scope and complexity at the start.
Challenge 2
Design inputs were delayed, so we had to chase stakeholders while managing ongoing design work.
Challenge 3
Each designer juggled four or more features at once, but budget limits meant we couldn’t expand the team.
Overall Strategy and Approach
With over 50 features to design in just two months, I suggested having BAs help with simple tasks like editing text or adding design components.
To support this, I ran a Figma training so they could confidently use the design library. This helped us finish the work faster than planned.
I ran a Figma training session to help BAs make simple design updates independently. This reduced their reliance on designers and sped up delivery. Unfortunately, I’m unable to share some training materials as they contain taxpayer-related content.
Beyond execution, I helped shape a more effective sprint strategy that added value for both our team and the client. Although the scope was fixed, I streamlined our design sprints from 12 weeks to just 4, improving efficiency and speeding up delivery.
Outcome
The Figma training helped BAs make small design changes on their own, like updating text or using DLS components. This freed up designers to focus on more complex work, allowing us to deliver over 50 features in two months and meet tight deadlines without compromising quality.
Reflection
Leading a team of three designers taught me how important clear communication and teamwork are, especially with tight timelines.
Through daily check-ins and mentoring, I learned how to balance different strengths and improve how we worked together. It was really rewarding to see the team grow and deliver great work, even under pressure.